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ArcherPoint Weekly Microsoft Dynamics NAV Developer Digest – vol 26

The ArcherPoint technical staff—made up of developers, project managers, and consultants – is constantly communicating internally, with the goal of sharing helpful information with one another.

ArcherPoint’s technical staff pose questions, find answers, and share new discorveries about Microsoft Dynamics NAVAs they run into issues and questions, find the answers, and make new discoveries, they post them companywide on Yammer for everyone’s benefit. We in Marketing watch these interactions and never cease to be amazed by the creativity, dedication, and brainpower we’re so fortunate to have in this group—so we thought, wouldn’t it be great to share them with the rest of the Microsoft Dynamics NAV Community? So, the ArcherPoint Microsoft Dynamics NAV Developer Digest was born. Each week, we present a collection of thoughts and findings from the ArcherPoint staff. We hope these insights will benefit you, too.

Faithie Robertson shared this handy tool from miBuSo:

Dynamics NAV Image Library

Some of us have a conniption fit over actions without an image and the plain gray ball. But it's hard to find just the right image from the MSDN site since you have to search by the first letter of the image name - and not what it looks like – as if you knew what it was called.

Well, here's a sweet little tool for finding just the right action image. It will show all Action images on one screen, so if you're searching for a person with a calendar, or a name tag with an 'X', you can find it by looking at the images themselves. It works on all versions from 2009-2015, and will show Actions, Department menu icons, Navigation Group Icons, and Tiles as well.

BUT WAIT! THERE'S MORE! You can also key in a search word, like "calendar" and get all action images with calendar in the name, or "refresh" and get all that have the word refresh in the image name. It loads as a sweet little exe application - all outside of NAV.

Alan Campbell shared an interesting view on Business Analysis:

Focus on Outcomes…not Solutions

Getting the solution right is one thing. This article encourages business analysts to delve deeper and make sure the solution they are proposing is the right solution for the business.

From the article:

“I think we have all worked on projects where the solution may have given the business what they wanted, but not what they needed.”

Here's something you don't hear very often:

Stop Trying to Delight Your Customers

In a rather illuminating post from the Harvard Business Review, the authors point out that exceptional service may not always keep the customer, but poor service almost certainly will lose them. Their goal were to find the answers to the following questions:

  • How important is customer service to loyalty?
  • Which customer service activities increase loyalty, and which don’t?
  • Can companies increase loyalty without raising their customer service operating costs?

This article is well worth the read.

From the article:

“Two critical findings emerged that should affect every company’s customer service strategy. First, delighting customers doesn’t build loyalty; reducing their effort—the work they must do to get their problem solved—does. Second, acting deliberately on this insight can help improve customer service, reduce customer service costs, and decrease customer churn.”

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