Customer Service and Dynamics CRM

Microsoft Dynamics CRM meets the changing expectations of customers with a service solution that is robust and flexible. This intelligent solution informs your customer service professionals with guidance that is insightful and actionable. The result is a connected, collaborative, and integrated organization.

• Manage accounts with insight and collaboration – build teams with users from multiple business units
• Enhance customer service with insightful, actionable intelligence – track and measure performance by organization, business unit, team, or individual
• Respond to cases quickly and precisely – use guided business processes and scripted dialogues to deliver fast and consistent service
• Simplify contract management – use workflow to trigger activities and help agents deliver the right level of service
• Get the right information at the right time – increase first contact resolution with the built-in knowledge repository
• Web access to customer service data – integrate Mobile Express for Microsoft Dynamics CRM for access to customer service data via any Web-enabled device
• Streamline scheduling with all resources required to perform a service – with a centralized view of service calendars and resources

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