Microsoft Dynamics CRM

Software + Training = Results

Whether you're in sales, marketing, or support, you know the importance of one-on-one customer contact. With Microsoft Dynamics CRM, you'll get a crystal-clear picture of your customers, from first contact through purchase and post-sale – a true 360 degree view. Best of all, Dynamics CRM is integrated with Dynamics NAV, whether on-premise or online.

While Microsoft Dynamics CRM is a powerful tool, it does no good if it remains underutilized.  ArcherPoint works with your organization to integrate Dynamics CRM with your Dynamics NAV ERP software. We also train your customer service, sales, and marketing staff how they can best utilize Dynamics CRM to track, close, and retain customers.

Highlights of Dynamics CRM

Sales Force Automation - Optimize your sales efforts with the familiar and intelligent features of Microsoft Dynamics CRM. Take advantage of a highly intuitive interface and embedded Microsoft Office capabilities to increase time with customers, shorten sales cycles, increase close rates, and achieve real-time insight.

Customer Service - Microsoft Dynamics CRM meets the changing expectations of customers with a service solution that is robust and flexible. Users find familiar functionality and an interface that lets them work in a personal, natural way. This intelligent solution provides customer service professionals with information that is insightful and actionable. The result is a connected, collaborative, and integrated organization.

Marketing - Get a CRM marketing solution that is flexible, easy to use, and engineered to fit your business. Transform every touchpoint into a marketing opportunity and harness the undiscovered potential within your customer base. With familiar and intelligent marketing capabilities in Microsoft Dynamics CRM, you can market more effectively, improve productivity, and gain actionable insight into your marketing efforts.