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ArcherPoint Cloud Support Plan Services

ArcherPoint offers a cloud support plan that helps our clients with Office 365 and Azure IaaS, PaaS, and SaaS environments, which can include Dynamics NAV infrastructure and connectivity. Our cloud support team is staffed with experienced cloud architects who work with ArcherPoint’s help desk to provide all-encompassing Microsoft Dynamics NAV, Azure, and Office 365 support services. We offer a variety of support options to meet your specific needs.


Pricing and Plans Cloud Basic
(Reseller CSP Billing Only)
Cloud Bronze
(No Azure Server Monitoring)
Cloud Silver Cloud Gold
Billing Type        

Monthly Subscription per Azure Server
and Azure SQL Database

  X X X
Time and Materials X After 2 hours per month, billed T&M After 2 hours per case, billed T&M After 2 hours per case, billed T&M
Core Features        
24/7 Emergency Support X X X X
24/7 Server Monitoring*     X X
Proactive Support for Specified Critical Server Alerts**       X
Monthly Server Performance Statistics Reports     X X
Guaranteed Response Time 12 hours 6 hours 4 hours 2 hours
Quarterly Windows Updates and Server Restarts       X
Azure Maintenance Server Restarts     X X
Time and Materials Billing $225/hour $215/hour $195/hour $175/hour
Fixed Monthly Cost   $350/month $650/month first server:
$100/month each additional server
$850/month first server:
$100/month each additional server
Minimum Month Commitment   6 6 6


*Per Server Monitoring Includes:

  • Server performance statistics such as: CPU, Memory, Disk space/idle time/read speed, Processes, SQL Performance counters, Critical Service status, System Event log Warnings/Errors specified on case-by-case basis as pertains to Client infrastructure, or Azure SQL Database performance statistics, including but not limited to Active connections, CPU, Data IO Utilization, Blocking Query Count, DTU, and Size.
  • Azure Backup status
  • Automation jobs
  • NAV IIS site(s) status(es)

**Proactive Support for Critical Alerts are Specified as Follows:

  • Restart/troubleshoot critical services that have stopped (by either automation or manual).
  • Failed Azure backups – troubleshoot/reschedule/monitor until verified at one is successful.
  • Disk space alerts – log in and note where space can be cleared, verify if data should be moved or can be deleted by contacting client.
  • CPU/Memory spikes lasting longer than 5 minutes. Research and inform client of cause.
  • Server down – will restart and look into why it went down and inform Client of results. 

Issues covered include support time spent up to two hours. After two hours, billing will revert to time and materials rate.

ArcherPoint has a cloud support plan with the flexibility to keep up with your business as it grows and changes. For more information any of ArcherPoint’s ERP support services, or what plan is best for your company, contact us today.

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