ArcherPoint’s Cloud Support Services
Similar to our traditional ERP support services, ArcherPoint’s cloud support plan is a safety net for anyone with Microsoft cloud-based tools. Our expertise includes Office 365 and Azure IaaS, PaaS, and SaaS environments, as well as Dynamics NAV infrastructure and connectivity.
We offer access to the cloud support team on a time and materials basis as well as access to our help desk. For some clients, this is an acceptable model and the one they choose. However, for others, an ad hoc support approach falls short in several ways, most notably in that it discourages clients from seeking help due to cost. Taking into consideration the major barrier that cost (and perceived cost) can be to using support services, we created our unlimited cloud support plans.
The unlimited support plans encourage clients to call the help desk and talk about any topic related to their NAV software. These clients can count on predictable response times and controlled costs associated with their day-to-day needs. The support team offers two additional cloud support plans that work seamlessly with the current help desk plans though they can stand-alone.
All of ArcherPoint’s cloud support plans provide different levels of benefits, so that all clients can select a plan that provides the best business value for them.
Regardless of the size of your organization or type of business, ArcherPoint has a cloud support plan that can help your business. For more information any of ArcherPoint’s ERP support services, or what plan is best for your company, contact us today.